Zagreb Airport Services and Amenities

Last updated: May 24, 2026. Outlet names, locations, and opening hours cross-checked against the official Zagreb Airport site.

Information Desk

The Information Desk is on Level 2 in the public check-in hall, in the centre of the departures concourse. Staff are fluent in Croatian and English and handle flight information, wayfinding, baggage queries, prayer-room access, courtesy stroller loans, and general lost-and-found pointers. The phone line is +385 1 4562 170. For the wider building, see our Zagreb Airport overview and terminal layout; the airport map shows where the desk sits in the hall.

Money: ATMs and Currency Exchange

ATMs

Cash machines from several Croatian banks sit in both the arrivals hall on the ground floor and the departures concourse on Level 2. All accept Visa, Mastercard, and Maestro. Withdrawal fees depend on your home bank and the ATM operator. Always pick the option to be charged in euro at the screen rather than your home currency; the "dynamic currency conversion" prompt locks in a worse exchange rate than your card network would give. Decline conversion, complete the withdrawal in euro, and let your bank handle the FX.

Currency Exchange

IN KAPITAL (CX) operates the currency exchange counters at the airport, with branches in both arrivals and departures. Hours roughly follow the flight schedule. The service is convenient if you land at an odd hour with no euro at all, but the rates are notably worse than what you would get at a major Croatian bank in central Zagreb (Privredna banka, Zagrebačka banka, OTP, Erste).

Honest take: if you can wait, exchange in town or arrive with euro already on you. If you need cash on landing, the airport ATMs typically beat the exchange counter, provided your card has a sensible foreign-transaction policy. Cards are accepted almost everywhere in Croatia, so the cash you actually need is usually small.

Food and Drink

The terminal has a mix of cafes, sit-down spots, and convenience options on both sides of security. Nothing inside the airport is open 24 hours. Hours roughly follow the flight schedule, with the earliest openings at 04:30 to 05:00 and most outlets closing by 22:00.

Landside (before security)

Café Nero on Level 2 is the longest-running landside option, typically open 04:30 to 23:00, with espresso, hot drinks, and a counter of pastries and sandwiches. Tisak newsagents on both floors sell drinks, snacks, prepacked sandwiches, SIM cards, and the occasional fresh roll. Cakes & Bakes is the bakery chain to look for if you want fresh pastries and bread on the way through check-in.

Airside (after security)

NeedStop is the main airside mini-market, with cold and hot sandwiches, toasties, baked goods, fresh salads, packaged snacks, and bottled drinks. Beyond it you also find a pub, a sit-down restaurant with views of the apron, and additional cafes between the gates. The Primeclass lounge has its own self-service buffet for ticketed and program-access guests; opening hours are 05:00 to 22:00.

Late-night and early-morning food

This is the part most travel guides skip. Nothing at ZAG is 24/7. Most outlets close by 22:00 and reopen with the earliest morning flights around 04:30 to 05:00. The Primeclass lounge also closes at 22:00, so it is not a late-night fallback. If your flight lands between roughly 23:00 and 04:00, plan to eat before you arrive, bring something with you, or accept a vending-machine standard for that gap. The same applies to a pre-dawn departure: if you are at the airport at 03:30 hoping for a hot breakfast, you will be waiting on the first opening. For overnight strategies, see sleeping at the airport.

Duty Free and Shopping

Aelia Duty Free operates the main shop airside in Schengen Departures, around 600 m² of floor space. Range covers fragrances and cosmetics, spirits, tobacco, confectionery, and a dedicated Croatian "Sense of Place" section with premium wines, award-winning olive oils, truffle products, and handmade sweets. There is also a smaller Aelia pop-up in the baggage claim area for the arrivals duty-free allowance. Click & Collect is supported through the Aelia website if you want to reserve items in advance.

Beyond duty free, the terminal has Tisak newsstands selling press, snacks, and SIM cards, a fashion outlet for clothing and accessories, and a couple of smaller speciality shops. Most cluster on Level 2 and airside, and hours generally follow the flight schedule rather than a fixed clock.

Tax-Free Refund

Visitors who live outside the EU can claim a VAT refund on qualifying purchases made in Croatia. The tax-free refund counter at the airport processes the customs validation before you check in your bag (if the purchases are in your hold luggage) or before security (if they are in your hand luggage).

Practical steps: ask for a tax-free form at the shop when you buy, keep the receipt with the form, and bring the items, the form, and your passport to the tax-free counter at the airport. Customs stamps the form, and you then collect the refund either at the same counter or via the refund operator's onward process (some are paid as cash on the spot, others to your card or via bank transfer). Allow extra time on top of normal check-in for this; the queue at the customs validation desk can move slowly during morning peaks.

Charging and Power Banks

Free charging points

USB sockets and standard power outlets are scattered across the public areas and airside. Density is highest in the gate seating clusters, lower along the central concourse. Bring a multi-port wall charger if you have a few devices to top up at once.

WeWatt green charging

The airport has WeWatt sustainable charging stations that generate power from pedalling a stationary bike. Free to use, novel, and a minor curiosity for adults; useful mostly as a kid-friendly distraction during a layover.

Power bank rental (Boxy)

Boxy self-service stations let you pick up a fully charged portable power bank and return it at any Boxy kiosk in Croatia or at thousands of locations worldwide. Each unit has built-in cables for Lightning, Micro USB, and USB-C, so you do not need to carry a cable. Stations are at Arrivals (Ground Floor, Meet & Greet zone) and Schengen Departures (Level 2, after security). Genuinely useful if your phone is dying and you would rather not sit at a wall outlet, or if you forgot your own power bank at home.

Connectivity

Free 24/7 WiFi runs on the Zagreb_Airport_Free network. You connect, accept the terms in the captive portal, and you are online; there is no time limit and no voucher to buy. For setup help, signal strength notes, and a SIM-card alternative, see our guide to WiFi setup and details.

Baggage Services

Baggage trolleys

Free baggage trolleys are available in both international and domestic arrivals areas. Take one off the rank, return it to any rank when you are done. No deposit required.

Baggage wrapping

A baggage wrapping service operates in the check-in hall on the departures level. Your suitcase is sealed in protective film against scuffs, opportunistic tampering, and rain on the apron. Charged per bag, paid at the counter.

Luggage storage (NOT available)

There is no luggage storage at Zagreb Airport. No lockers, no cloakroom, no left-luggage office. This is a common surprise; several travel sites still wrongly claim storage is available. The official airport site confirms there is none.

If you have a long layover and want to head into the city without your bags, the practical workaround is off-site storage. The lockers at Glavni kolodvor, Zagreb's main train station, are the most convenient option, with luggage lockers and a 24-hour left-luggage counter. Autobusni kolodvor (main bus station) also has lockers, and several private services in central Zagreb take bags by the hour through booking apps.

Mail Drop-off

The airport has mail drop-off points for the Croatian postal service (Hrvatska pošta). Convenient if you bought something on a trip that you would rather post home than fly with, or if you need to send a postcard before you leave.

Family Services

Children's play areas

Two small play areas sit airside near Gates 4/5 and 12/13, with soft surfaces and basic equipment. Useful for burning off energy during a layover; not a full play centre.

Baby care and strollers

Baby-changing facilities are in the main restroom blocks both landside and airside. Complimentary courtesy strollers can usually be borrowed from the Information Desk on request, so you do not need to bring a wheel-on through security for the airport leg of your trip.

Reduced Mobility (PRM)

Assistance for passengers with reduced mobility is free and covered by EU rules. You request it through your airline at least 48 hours before your flight, and staff meet you at the agreed point (kerbside, check-in, or arrivals) and stay with you through security, the gate, boarding, and on arrival. Wheelchair help, escort through the airport, boarding and deplaning assistance, and lifts to all levels are included. If you also want to skip the regular security queue, see Fast Track at security.

Other Practical Services

Prayer Room

A multi-faith prayer room exists in the terminal but stays locked when not in use. Ask at the Information Desk or call the Lost Property Office on the main airport number, and a staff member will come open it.

Lost Property Office

The Lost Property Office is on Level 2 in Landside Departures, open daily 08:00 to 18:00 ([email protected]). Items left anywhere in the terminal go through this office. Items left on board the aircraft are handled by your airline's ground agent rather than the airport, so contact the carrier directly for those.

Smoking Areas

The terminal is smoke-free except in designated enclosed smoking cabins airside in the departures concourse and marked outdoor areas landside near the entrances. Vaping follows the same rule.

First Aid

First aid services are available in the terminal. If you need help, contact the Information Desk or any airport staff member; they will call for medical support. For a serious emergency, dial 112 (the EU emergency number) on any phone.

VIP and Meet & Greet Services

The airport offers premium meet-and-greet services for an additional fee, including airport escort, expedited check-in, and security and gate assistance. These are bookable in advance via the official airport website. Distinct from the standard Information Desk service, which is free.

Insider Tips for Services at Zagreb Airport

Skip the airport currency exchange. Rates at IN KAPITAL are noticeably worse than central Zagreb banks. If you need cash, use an ATM with a card that does not charge international fees, decline dynamic currency conversion, and exchange at a city bank if you need bulk.

No luggage storage exists at the terminal. If you have a long layover and want to explore Zagreb, the lockers at Glavni kolodvor (main train station) are the practical alternative. Autobusni kolodvor and several app-based services in town also work.

No 24/7 food. If your flight is between roughly 23:00 and 04:00, bring something to eat. The Primeclass lounge is closed by 22:00, so it is not a late-night fallback. Outlets reopen with the earliest morning flights between 04:30 and 05:00.

Boxy power bank rental is genuinely useful. Phone dying and you do not want to sit at a wall outlet? Pick up a unit at the Arrivals or Schengen Departures kiosk and return it at any Boxy station worldwide. Cables for Lightning, Micro USB, and USB-C are built into the unit.

The prayer room is locked by default. Don't wander the terminal looking for an open door. Ask at the Information Desk or call the Lost Property Office and someone will come open it.

Frequently Asked Questions