Zagreb Franjo Tuđman Airport provides a comprehensive range of passenger services within its modern terminal to ensure your journey is comfortable, convenient, and stress-free. From financial and business services to dining and shopping, the airport is well-equipped to meet the needs of modern travelers.
Airport Information and Assistance
An Information Desk is located on the Departures Level (Level 2) in the public check-in hall. Staff are available to help with flight information, airport navigation, and general inquiries. They are fluent in Croatian and English and can assist with a wide range of passenger needs.
Currency Exchange and Banking
Financial services are conveniently located in the public area of the terminal, primarily in the arrivals hall on the ground floor.
- Currency Exchange (Mjenjačnica): An exchange office is available to convert major world currencies to Euros (€). While convenient, you may find more favorable rates in the city center.
- ATMs: Cash machines from several major Croatian banks are located throughout the terminal, including the arrivals and departures halls. They accept all major international card networks.
Duty-Free and Other Shopping
The main duty-free shop, operated by Aelia, is located in the international departures area after you pass through security and passport control. It offers a wide selection of perfumes, cosmetics, spirits, tobacco, and confectionary. You can also find a great selection of authentic Croatian products, such as local wines, olive oils, and delicacies which make perfect souvenirs.
In the public areas of the terminal, you'll find a "Tisak" newsstand selling newspapers, magazines, snacks, drinks, and mobile SIM cards.
Restaurants and Dining
The airport offers a good selection of cafes and restaurants both before security (landside) and after security (airside). Whether you need a quick coffee or a full sit-down meal, you'll find a suitable option. The airside options include a pub and a restaurant with views of the airfield.
VIP Lounge and Business Services
The primeclass Lounge provides a quiet and comfortable retreat for eligible passengers. Located in the international departures area, it offers complimentary food and beverages, high-speed WiFi, comfortable seating, and even shower facilities. Access is available to business class passengers, members of programs like Priority Pass, or through a walk-in fee.
Medical Services
A First Aid station is available within the terminal to handle medical emergencies and provide basic medical assistance. In case of an emergency, contact any airport staff member, who will immediately call for medical support.
Lost and Found
For items lost within the airport terminal (e.g., in the security area, cafes, or waiting areas), you should contact the airport's Lost and Found office. For issues related to lost or damaged checked baggage, you must contact your airline directly at their baggage service counter in the arrivals hall. For more details, see our baggage guide.
Lost & Found Phone: (+385) 1 4562 229
Location: Ground Floor, Arrivals
Baggage Services
Baggage Wrapping
A baggage wrapping service is available in the check-in hall on the departures level. Wrapping your suitcases in plastic film provides extra protection against damage and tampering during transit.
Luggage Storage
Please note that Zagreb Airport does not currently offer luggage storage facilities or lockers inside the terminal. If you need to store your bags, you must use off-site services or facilities in the Zagreb city center.
Special Assistance (PRM)
The airport provides comprehensive, free assistance for passengers with reduced mobility. This service must be requested through your airline at least 48 hours before your flight. It includes wheelchair assistance, escorts through the airport, and help with boarding and deplaning. Your rights as a passenger are protected under EU law.