Reach Zagreb Airport on +385 1 4562 170 or by email at [email protected]. The Information Desk is in the public area of the Departures Level (Level 2) and the airport operates 24 hours a day. For items lost inside the terminal, contact Lost and Found; for baggage problems or flight bookings, contact your airline directly. In an emergency, call 112.
Last updated: July 24, 2026. Airport contact details cross-checked against the official zag.aero website on this date.
Zagreb Franjo Tuđman Airport is Croatia's main international gateway, connecting the capital to destinations across Europe and the world. Located about 17 km by road from the city centre, the airport operates from a single, modern terminal. Whether you need assistance with your journey, have lost an item, or have general questions, this page lists every contact channel you are likely to need.
General Airport Information
The airport operates 24 hours a day. The main Information Desk is located in the public area on the Departures Level (Level 2) and staff are available to assist with all passenger inquiries.
Lost and Found Office
If you have misplaced an item within the airport terminal (for example at security, in a cafe, or at a gate), contact the airport's Lost and Found office. They collect and catalogue all items found within the terminal premises.
Lost and Found Phone: +385 1 4562 170
Email: [email protected]
Location: Level 2, Landside Departures (before security)
Hours: 08:00 to 18:00 daily
Please note: for any items left on board an aircraft, you must contact your airline's lost property department directly.
Baggage Services and Lost Luggage
All issues related to checked baggage, including delayed, damaged, or lost luggage, are handled exclusively by the airlines or their ground handling agents. If you have a problem with your baggage on arrival, report it immediately at the airline's baggage service counter in the baggage claim hall, before you pass through customs. For more detail, see our baggage guide.
Airline Contact Information
For anything to do with flight bookings, schedule changes, cancellations, online check-in, or specific baggage policies, contact your airline directly. The airport information desk cannot assist with ticketing or reservation issues. For a full list of carriers and their contact details, visit our complete airlines page.
Special Assistance (PRM)
Passengers who require mobility assistance or other special services should arrange this through their airline at least 48 hours before their flight. The airline then coordinates with the airport to ensure support is provided throughout your journey, from check-in to boarding. For emergency assistance on arrival at the airport, go to the Information Desk.
Complaints and Feedback
The airport management welcomes feedback on its facilities and services. For comments about the terminal, cleanliness, staff, or parking, you can contact them via the main information email.
Feedback Email: [email protected]
For complaints about airline services, such as flight delays or cancellations, contact the airline directly. To understand what you are entitled to, review our passenger rights page.
About This Website
This website is an independent guide and is not the official website of Zagreb Airport. While we work hard to keep the information accurate and up to date, always verify critical details with the airport or your airline directly. The official airport website is at www.zag.aero.